Playbook
How the concierge speaks for you.
Autopilot by segment
VIPs & elders
Bua-ji, the Colonel, anyone starred
Family
Immediate & extended
Friends & colleagues
Includes vendors & crew
Voice
VIPs and elders always get the deferential register (ji, 🙏) whatever the voice.
Replies in
EnglishHinglishHindiGujarati
The concierge always answers in the language the guest wrote in.
What it can answer
0 answersAlways comes to you
Sensitive or hurt tone
Always escalates, with a softer draft
Cost implications
Upgrades, extra nights, extra rooms
Ambiguous RSVPs
“Will confirm with Papa” is never a yes
Contradicts an earlier reply
Flagged, never silently overwritten
Question outside this playbook
It won't make up an answer
Confidence threshold
60%below this, it asks you instead of assuming
more autonomousmore cautious