Playbook
How the concierge speaks for you.
Autopilot by segment
VIPs & elders
Bua-ji, the Colonel, anyone starred
Family
Immediate & extended
Friends & colleagues
Includes vendors & crew
Voice
VIPs and elders always get the deferential register (ji, 🙏) whatever the voice.
Replies in
EnglishHinglishHindiGujarati
The concierge always answers in the language the guest wrote in.
What it can answer
4 answersDress code for sangeet / mehndi / wedding
Mehndi is florals and brights, sangeet is full shimmer, and the wedding is traditional — a detailed style note comes with your itinerary ✨
Airport transfer pickup
Complimentary transfers run from Phuket airport (HKT) on 19–20 Nov. Share your flight number and we'll match you to a car.
Weather — what to pack
Expect about 30°C with a chance of an evening shower — light layers and flat sandals for the beach deck.
Gifts registry
Your blessings are the gift! If you'd like, there's a charity registry on the guest page.
Always comes to you
Sensitive or hurt tone
Always escalates, with a softer draft
Cost implications
Upgrades, extra nights, extra rooms
Ambiguous RSVPs
“Will confirm with Papa” is never a yes
Contradicts an earlier reply
Flagged, never silently overwritten
Question outside this playbook
It won't make up an answer
Confidence threshold
60%below this, it asks you instead of assuming
more autonomousmore cautious